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var(--border)}.sidebar-user-info{display:flex;align-items:center;gap:10px;min-width:0}.sidebar-user-avatar{display:grid;place-items:center;width:32px;height:32px;border-radius:999px;background:var(--brand);color:#ffffff;font-weight:700;font-size:.8rem;flex-shrink:0}.sidebar-user-text{display:flex;flex-direction:column;min-width:0}.sidebar-user-name{font-size:.82rem;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{font-size:.72rem;color:var(--muted);text-transform:capitalize}.sidebar-logout-btn{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;flex-shrink:0;border:0;border-radius:8px;background:transparent;color:var(--muted);cursor:pointer}.sidebar-logout-btn:hover{background:rgba(180,35,24,.08);color:var(--danger)}.sidebar-overlay,.sidebar-toggle{display:none}.app-content{flex:1 1;min-width:0;height:100%;flex-direction:column}.app-header{display:flex;align-items:center;justify-content:flex-end;flex-shrink:0;padding:16px 24px;border-bottom:1px solid var(--border);background:var(--surface)}.app-main{width:100%;flex:1 1;min-height:0;flex-direction:column;overflow-y:auto}.card,.mobile-topbar,.page-head,.panel{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow)}.card,.panel{padding:20px}.page{min-height:100vh;padding:28px}.page-head{gap:12px;padding:18px 20px;margin-bottom:20px}.page-head h1{margin:0;font-size:clamp(1.8rem,3vw,2.5rem)}.grid-2,.grid-3,.stack{display:grid;grid-gap:16px;gap:16px}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.stack{grid-template-columns:1fr}.badge{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:.78rem;font-weight:700;color:var(--text);background:rgba(17,28,45,.05);border:1px solid var(--border)}.badge.success{color:var(--brand-strong);background:rgba(15,139,109,.12)}.badge.warning{color:#a15b00;background:rgba(255,181,71,.14)}.badge.danger{color:var(--danger);background:rgba(180,35,24,.1)}.table{width:100%;gap:12px}.panel-header{gap:10px;align-items:flex-start}.header-actions{gap:10px}.header-icon-btn{width:42px;height:42px;display:grid;place-items:center;border:1px solid var(--border);border-radius:999px;color:var(--text);background:#ffffff;cursor:pointer}.notif-badge{width:9px;height:9px;border-radius:999px;background:#ff5b7c;box-shadow:0 0 0 4px rgba(255,91,124,.14)}.mobile-topbar{display:none}.cfg-page-header{padding:24px 32px 0}.cfg-page-title{margin:0;font-family:var(--font-space-grotesk),"Space Grotesk",sans-serif;font-weight:600;font-size:1.75rem;color:var(--text)}.cfg-page-sub{margin:6px 0 0;font-size:.875rem;color:var(--text-secondary)}.cfg-layout{display:flex;align-items:flex-start;gap:24px;padding:24px 32px}.cfg-subnav{display:flex;flex-direction:column;gap:2px;width:220px;flex-shrink:0;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:8px}.cfg-subnav-item{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;border:0;border-radius:8px;background:transparent;color:var(--text-secondary);font-size:.875rem;font-weight:500;text-align:left;cursor:pointer}.cfg-subnav-item:hover{background:rgba(15,139,109,.06);color:var(--text)}.cfg-subnav-active{background:rgba(15,139,109,.1);color:var(--brand);font-weight:600}.cfg-subnav-icon{display:inline-flex;flex-shrink:0}.cfg-content-panel{flex:1 1;min-width:0}.cfg-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:28px;box-shadow:var(--shadow-soft)}.cfg-card-title{margin:0;font-size:1.05rem;font-weight:700;color:var(--text)}.cfg-card-sub{margin:4px 0 0;font-size:.82rem;color:var(--text-secondary)}.cfg-section-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:20px}.cfg-form-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:16px 20px;gap:16px 20px;margin-top:20px}.cfg-field{display:flex;flex-direction:column;gap:6px}.cfg-label{font-size:.72rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.cfg-input{height:42px;padding:0 14px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);font-size:.875rem;outline:none}.cfg-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(15,139,109,.12)}.cfg-input:disabled{background:var(--surface-soft);color:var(--muted);cursor:not-allowed}.cfg-select{cursor:pointer}.cfg-card-footer{display:flex;justify-content:flex-end;margin-top:24px;padding-top:20px;border-top:1px solid var(--border)}.cfg-primary-btn,.cfg-save-btn{height:42px;padding:0 18px;border:0;border-radius:8px;background:var(--brand);color:#ffffff;font-size:.875rem;font-weight:600;cursor:pointer}.cfg-primary-btn:hover,.cfg-save-btn:hover{background:var(--brand-strong)}.cfg-primary-btn:disabled,.cfg-save-btn:disabled{opacity:.6;cursor:not-allowed}.cfg-outline-btn{height:32px;padding:0 12px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);font-size:.8rem;font-weight:600;cursor:pointer}.cfg-outline-btn:hover{border-color:var(--brand);color:var(--brand)}.cfg-ghost-btn{height:32px;padding:0 12px;border:0;border-radius:8px;background:transparent;color:var(--muted);font-size:.8rem;font-weight:600;cursor:pointer}.cfg-ghost-btn:hover{background:rgba(180,35,24,.08);color:var(--danger)}.cfg-success-banner{padding:10px 14px;border-radius:8px;background:rgba(15,139,109,.08);border:1px solid rgba(15,139,109,.2);color:var(--brand-strong);font-size:.85rem}.cfg-error-banner{padding:10px 14px;border-radius:8px;background:rgba(180,35,24,.08);border:1px solid rgba(180,35,24,.2);color:var(--danger);font-size:.85rem}.cfg-notif-list{display:flex;flex-direction:column;gap:20px;margin-top:20px}.cfg-notif-group-label{margin:0 0 12px;font-size:.72rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.cfg-notif-item{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 0}.cfg-notif-info{display:flex;flex-direction:column;gap:2px}.cfg-notif-name{font-size:.875rem;font-weight:600;color:var(--text)}.cfg-notif-desc{font-size:.78rem;color:var(--muted)}.cfg-toggle{position:relative;width:40px;height:22px;flex-shrink:0;border:0;border-radius:999px;background:#d5dbd9;cursor:pointer;transition:background .15s ease}.cfg-toggle-on{background:var(--brand)}.cfg-toggle-knob{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:999px;background:#ffffff;box-shadow:0 1px 2px rgba(0,0,0,.2);transition:transform .15s ease}.cfg-toggle-on .cfg-toggle-knob{transform:translateX(18px)}.cfg-table{width:100%;border-collapse:collapse;margin-top:16px}.cfg-table th{padding:10px 12px;text-align:left;font-size:.7rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.cfg-table td,.cfg-table th{border-bottom:1px solid var(--border)}.cfg-table td{padding:12px;font-size:.85rem;color:var(--text)}.cfg-table tr:last-child td{border-bottom:0}.usr-avatar{display:grid;place-items:center;width:30px;height:30px;border-radius:999px;color:#ffffff;font-size:.78rem;font-weight:700;flex-shrink:0}.cfg-perfil-badge{display:inline-flex;padding:4px 10px;border-radius:999px;font-size:.74rem;font-weight:600;background:rgba(15,139,109,.1);color:var(--brand-strong)}.cfg-perfil-master_admin{background:rgba(180,35,24,.1);color:var(--danger)}.cfg-perfil-super_admin{background:rgba(224,138,31,.14);color:#a15b00}.cfg-perfil-admin{background:rgba(14,165,233,.12);color:#0a72a8}.cfg-perfil-vendedor{background:rgba(15,139,109,.1);color:var(--brand-strong)}.cfg-status-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:.74rem;font-weight:600;background:#f1f2f4;color:var(--muted)}.cfg-status-dot{width:6px;height:6px;border-radius:999px;background:currentColor}.cfg-status-active{background:rgba(15,139,109,.1);color:var(--brand-strong)}.cfg-status-inactive{background:#f1f2f4;color:var(--muted)}.cfg-inline-form{display:flex;flex-direction:column;gap:14px;padding:18px;margin-bottom:20px;background:var(--surface-soft);border:1px solid var(--border);border-radius:10px}.cfg-setores-nota{display:flex;align-items:center;gap:8px;padding:10px 14px;border-radius:8px;background:rgba(15,139,109,.08);color:var(--brand-strong);font-size:.82rem}.cfg-setores-nota-icon{display:inline-flex}.cfg-setores-check-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));grid-gap:8px 16px;gap:8px 16px}.cfg-perm-item{display:flex;align-items:center;gap:8px}.cfg-perms-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));grid-gap:12px;gap:12px;margin-top:16px}.cfg-perm-category{padding:12px;border:1px solid var(--border);border-radius:8px}.cfg-perm-category-label{margin:0 0 8px;font-size:.78rem;font-weight:700;color:var(--text)}.cfg-expand-panel{margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}.inbox-shell{flex:1 1;height:100%;overflow:hidden}.inbox-list-panel,.inbox-shell{display:flex;min-height:0;background:var(--surface)}.inbox-list-panel{flex-direction:column;width:340px;flex-shrink:0;border-right:1px solid var(--border)}.inbox-list-header{padding:20px 20px 12px}.inbox-list-title{margin:0;font-family:var(--font-space-grotesk),"Space Grotesk",sans-serif;font-weight:600;font-size:1.25rem;color:var(--text)}.inbox-list-sub{margin:4px 0 0;font-size:.8rem;color:var(--muted)}.inbox-tabs{display:flex;gap:6px;padding:0 20px 12px}.inbox-tab{padding:6px 14px;border:1px solid var(--border);border-radius:999px;background:var(--surface);color:var(--text-secondary);font-size:.8rem;font-weight:600;white-space:nowrap;cursor:pointer}.inbox-tab-active{background:var(--brand);border-color:var(--brand);color:#ffffff}.inbox-search-wrap{position:relative;margin:0 20px 12px}.inbox-search-icon{position:absolute;left:12px;top:50%;display:flex;transform:translateY(-50%);color:var(--muted)}.inbox-search-input{width:100%;height:38px;padding:0 12px 0 36px;border:1px solid var(--border);border-radius:8px;background:var(--surface-soft);color:var(--text);font-size:.85rem;outline:none}.inbox-search-input:focus{border-color:var(--brand);background:var(--surface)}.inbox-conv-list{flex:1 1;min-height:0;overflow-y:auto;border-top:1px solid var(--border)}.inbox-conv-item{display:flex;gap:12px;padding:14px 20px;border-bottom:1px solid var(--border);cursor:pointer}.inbox-conv-item:hover{background:var(--surface-soft)}.inbox-conv-active{padding-left:17px;border-left:3px solid var(--brand);background:rgba(15,139,109,.06)}.conv-avatar-wrap{position:relative;flex-shrink:0}.conv-avatar{display:grid;place-items:center;width:44px;height:44px;border-radius:999px;color:#ffffff;font-weight:700;font-size:.95rem}.conv-status-dot{position:absolute;bottom:0;right:0;width:10px;height:10px;border-radius:999px;border:2px solid var(--surface)}.dot-online{background:#25d366}.conv-info{flex:1 1;min-width:0}.conv-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.conv-name{overflow:hidden;font-size:.88rem;font-weight:600;color:var(--text);text-overflow:ellipsis;white-space:nowrap}.conv-time{flex-shrink:0;font-size:.72rem;color:var(--muted)}.conv-preview{margin:2px 0 0;overflow:hidden;font-size:.8rem;color:var(--muted);text-overflow:ellipsis;white-space:nowrap}.inbox-chat-panel{display:flex;flex:1 1;flex-direction:column;min-width:0;min-height:0;background:var(--bg)}.chat-header{flex-wrap:wrap;flex-shrink:0;justify-content:space-between;padding:14px 20px;border-bottom:1px solid var(--border);background:var(--surface)}.chat-contact-info,.chat-header{display:flex;align-items:center;gap:12px}.chat-contact-info{min-width:0}.chat-contact-avatar{display:grid;place-items:center;width:40px;height:40px;border-radius:999px;color:#ffffff;font-weight:700;flex-shrink:0}.chat-contact-name{font-size:.92rem;font-weight:700;color:var(--text)}.chat-contact-status{display:flex;align-items:center;gap:5px}.chat-messages{display:flex;flex:1 1;flex-direction:column;gap:14px;min-height:0;padding:20px;overflow-y:auto}.chat-msg{display:flex;gap:8px;max-width:70%}.chat-msg-avatar{display:grid;place-items:center;width:28px;height:28px;border-radius:999px;color:#ffffff;font-size:.7rem;font-weight:700;flex-shrink:0}.chat-msg-content{display:flex;flex-direction:column;gap:4px;min-width:0}.chat-msg-bubble{padding:10px 14px;background:var(--surface);border:1px solid var(--border);color:var(--text);font-size:.86rem;line-height:1.45;word-wrap:break-word}.chat-msg-meta{display:flex;font-size:.68rem;color:var(--muted)}.chat-input-area{flex-shrink:0;border-top:1px solid var(--border);background:var(--surface)}.chat-textarea{width:100%;padding:14px 20px 4px;border:0;outline:none;resize:none;background:transparent;color:var(--text);font-family:inherit;font-size:.875rem}.chat-textarea::placeholder{color:var(--placeholder)}.chat-input-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 16px 14px}.chat-input-tools{display:flex;gap:4px}.chat-tool-btn{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:0;border-radius:8px;background:transparent;color:var(--muted);cursor:pointer}.chat-tool-btn:hover{background:var(--surface-soft);color:var(--text)}.chat-tool-btn:disabled{opacity:.5;cursor:not-allowed}.chat-input-right{display:flex}.chat-send-btn{display:inline-flex;align-items:center;gap:8px;height:38px;padding:0 18px;border:0;border-radius:8px;background:var(--brand);color:#ffffff;font-size:.85rem;font-weight:600;cursor:pointer}.chat-send-btn:hover{background:var(--brand-strong)}.chat-send-btn:disabled{opacity:.5;cursor:not-allowed}.ins-page-header{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:16px;padding:24px 32px 0}.ins-page-title-wrap{display:flex;align-items:flex-start;gap:12px}.ins-page-icon{display:grid;place-items:center;width:40px;height:40px;flex-shrink:0;border-radius:10px;background:var(--brand-soft)}.ins-page-title{margin:0;font-family:var(--font-space-grotesk),"Space Grotesk",sans-serif;font-weight:600;font-size:1.4rem;color:var(--text)}.ins-page-sub{margin:4px 0 0;max-width:640px;font-size:.85rem;color:var(--text-secondary)}.ins-page-actions{display:flex;flex-shrink:0;gap:10px}.ins-btn-secondary{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 14px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);font-size:.8rem;font-weight:600;cursor:pointer}.ins-btn-secondary:hover{border-color:var(--brand);color:var(--brand)}.ins-summary-card{display:flex;gap:14px;margin:20px 32px 0;padding:18px 20px;border:1px solid rgba(15,139,109,.18);border-radius:12px;background:var(--brand-soft)}.ins-summary-icon{display:grid;place-items:center;width:36px;height:36px;flex-shrink:0;border-radius:8px;background:var(--surface)}.ins-summary-title{margin:0 0 6px;font-size:.92rem;font-weight:700;color:var(--text)}.ins-summary-text{margin:0;font-size:.85rem;line-height:1.6;color:var(--text-secondary)}.ins-highlight-green{color:var(--brand-strong)}.ins-highlight-red{color:var(--danger)}.ins-metrics-grid{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:16px;gap:16px;margin:20px 32px 0}.ins-bottom-grid{display:grid;grid-template-columns:1.6fr 1fr;align-items:start;grid-gap:16px;gap:16px;margin:20px 32px 32px}.ins-card{padding:20px;border:1px solid var(--border);border-radius:12px;background:var(--surface);box-shadow:var(--shadow-soft)}.ins-card-header{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:16px}.ins-card-title{margin:0;font-size:.88rem;font-weight:700;color:var(--text)}.ins-card-sub{margin:2px 0 0;font-size:.76rem;color:var(--muted)}.ins-card-icon-muted{display:inline-flex;color:var(--muted)}.ins-gauge-wrap{padding:8px 0 4px}.ins-gauge-delta,.ins-gauge-wrap{display:flex;justify-content:center}.ins-gauge-delta{align-items:center;gap:6px;font-size:.78rem;font-weight:600;color:var(--brand-strong)}.ins-big-pct{display:flex;align-items:baseline;gap:8px;margin-bottom:16px}.ins-big-num{font-size:2.2rem;font-weight:700;line-height:1;color:var(--text)}.ins-big-label{font-size:.8rem;color:var(--muted)}.ins-progress-list{display:flex;flex-direction:column;gap:12px}.ins-progress-item{display:flex;flex-direction:column;gap:5px}.ins-progress-row{display:flex;align-items:center;justify-content:space-between}.ins-progress-label{font-size:.7rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}.ins-progress-val{font-size:.78rem;font-weight:700;color:var(--text)}.ins-progress-track{height:6px;border-radius:999px;background:#eef1f0}.ins-progress-fill{height:100%;border-radius:999px;background:var(--brand)}.ins-objections-list{display:flex;flex-direction:column;gap:10px}.ins-objection-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;background:var(--surface-soft)}.ins-objection-icon{font-size:1rem}.ins-objection-label{flex:1 1;font-size:.82rem;color:var(--text)}.ins-objection-count{font-size:.82rem;font-weight:700;color:var(--text)}.table-link{font-size:.8rem;font-weight:600;color:var(--brand)}.table-link:hover{color:var(--brand-strong)}.agents-table{width:100%;border-collapse:collapse}.agents-table th{padding:8px 10px;text-align:left;font-size:.68rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}.agents-table td,.agents-table th{border-bottom:1px solid var(--border)}.agents-table td{padding:12px 10px;font-size:.85rem;color:var(--text)}.agents-table tr:last-child td{border-bottom:0}.agent-name-cell{display:flex;align-items:center;gap:10px}.agent-avatar{display:grid;place-items:center;width:30px;height:30px;flex-shrink:0;border-radius:999px;color:#ffffff;font-size:.72rem;font-weight:700}.av-jd{background:#3b82f6}.av-ms{background:#8b5cf6}.av-al{background:#f59e0b}.score-chip{display:inline-flex;padding:4px 10px;border-radius:999px;font-size:.76rem;font-weight:700}.score-green{background:rgba(15,139,109,.12);color:var(--brand-strong)}.score-yellow{background:rgba(224,138,31,.14);color:#a15b00}.score-red{background:rgba(180,35,24,.1);color:var(--danger)}.ins-actions-col{display:flex;flex-direction:column;gap:14px}.ins-actions-title{margin:0;font-size:.88rem;font-weight:700;color:var(--text)}.ins-action-card{padding:16px;border:1px solid var(--border);border-radius:12px;background:var(--surface);box-shadow:var(--shadow-soft)}.ins-action-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.ins-action-bot-icon{display:grid;place-items:center;width:26px;height:26px;flex-shrink:0;border-radius:7px;background:var(--brand-soft);color:var(--brand)}.ins-action-bot-warn{background:rgba(180,35,24,.1);color:var(--danger)}.ins-action-name{font-size:.85rem;font-weight:700;color:var(--text)}.ins-action-desc{margin:0 0 12px;font-size:.8rem;line-height:1.5;color:var(--muted)}.ins-action-btns{display:flex;flex-wrap:wrap;gap:8px}.ins-action-btn-primary{height:32px;padding:0 14px;border:0;border-radius:7px;background:var(--brand);color:#ffffff;font-size:.78rem;font-weight:600;cursor:pointer}.ins-action-btn-primary:hover{background:var(--brand-strong)}.ins-action-btn-ghost{height:32px;padding:0 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